Joe Graham

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Joseph Graham
536 East Poplar Street, Olathe, KS 66061
913-768-7238 • randalar@gmail.com
Website: www.grahamdev.net



SUMMARY OF QUALIFICATIONS

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• Excellent foundation knowledge in designing and developing web applications using .NET framework.
• 10+ years experience in challenging customer service environments.
• Work daily without direct supervision, problem-solving including the need to research solutions to problems
• Ability to obtain Security Clearance Q
• Sharepoint Site Administration

TECHNICAL SKILLS

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Visual Studio 2008, 2010, 2012, 2013, C#, ASP.NET 3.5, VB.NET, ASP.NET 4.0, 4.5 ADO.NET, AJAX, LINQ, SQL, SQL Server 2008, SSMSE 2008, XHTML, JavaScript, CSS 2.0, PHP, PHP with MySQL, C++, Lotus Notes, Access 2007, Windows XP, 7, Windows Server 2003, Sharepoint 2010, 2013 online.

EDUCATION and/or TECHNICAL TRAINING

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• Technical Competencies:
  • C#, ASP.NET 3.5, ADO.NET, AJAX, LINQ, Visual Studio 2010, SQL, SQL Server 2008, SSMSE 2008, Database Design, XHTML, and CSS 2.0.
• Professional IT Project Experience:
  • Widgets and Gadgets: Created a secure application for managing product data.
  • S.A.T. Project: Created a secure application for managing students, courses, and scheduling data.
  • Job Finder Project: Created a secure ASP.NET application for the purpose of tracking job posting related information using C# and the .NET 3.5 framework. The application tracks companies, job postings, contacts, and communication data through the lifecycle of a job application. Built and scripted a SQL Server 2005 database from scratch where all data was stored. This application uses various aspects of ASP .NET including membership, directory security, data controls, e-mail functionality, and custom error handling. Managed all aspects of this project from creating the masterpage all the way through database and website deployment. Projects available for review live at the following URL: www.grahamdev.net
• Soft Skills Training:
  • Customer Care & Effective Communication.

• Visual Studio 2008, VB.NET, PHP, MySQL, Access 2007, C++, Database Design, Visual Studio 2010, ASP.NET 4.0

PROFESSIONAL EXPERIENCE

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• Level 3 Support For SharePoint 2010 On Prem/2013 Online
• Site Collection creation
• Customize Masterpages as well as use JavaScript/CSS3 for Branding Solutions
• Build and deploy WSP packages for SharePoint Branding
• Create customized themes using MS SharePoint Color Palette tool
• Utilize SharePoint Designer 2010/2013

• Support PC Hardware, Printers, Office 2003, Office 2010, Windows XP, Windows 7, Lotus Notes, Outlook, Network Connectivity, Remote access, Blackberry, Macintosh, iPhone, Sharepoint
• Maintain and create C# windows form applications
• Site owner/administrator/developer for departmental Sharepoint site
• Handled customer issues with careful communication and active listening to accomplish positive outcomes

• Support PC Hardware, Printers, Office 2003, Office 2010, Windows XP, Windows 7, Lotus Notes, Outlook, Network Connectivity, Remote access, Blackberry, Macintosh, iPhone
• Handled customer issues with careful communication and active listening to accomplish positive outcomes

• Support PC Hardware, Printers, Office 2003, Office 2010, Windows XP, Windows 7, Lotus Notes, Network Connectivity, Remote access
• Handled customer issues with careful communication and active listening to accomplish positive outcomes

• Same as Help Desk Analyst I while contracted through Triple I
• Obtained and maintained Dell Warranty Parts Direct certification
• Troubleshoot, and repair Dell workstation and notebook hardware
• Setup and configure new systems remotely and on-site

• Support PC Hardware, Monitors, Printers, Windows XP, Office 2003, Office 2007, Outlook in an Exchange Server environment, Network connectivity
• Windows Active Directory Account Operator
• Troubleshoot, install industry specific and proprietary software
• Utilized customer friendly communication to resolve issues effectively and in a timely manner

• Includes duties from Technical Support Specialist I
• Account Operator for OLDEHQ domain
• Local Administrator for Branch Office servers and workstations
• Limited account operator access on OLDEF AS/400 system
• Support proprietary H&R Block Tax software
• Web Co-Developer/Designer for HRBFA Help Desk internal web page

• Support PC Hardware, Monitors, Printers, Windows 95, NT, XP, Server 2000, Server 2003, Dial-up connectivity, LAN, Frame Relay
• Handled customer issues/complaints positively in a high volume, fast-paced environment

PROFESSIONAL DEVELOPMENT

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• Microsoft Certified Systems Engineer on Windows NT 4.0: 4/2001